Operations
Operations Team
Operations Team
We are responsible for the core of the product — we manage experts, service, support, and efficiency. Every decision we make affects the experience of 70+ million users and key business metrics
Why your
Why your
career
career
will grow with us
will grow with us
Scale — we manage 1000+ experts, explore new countries and product development formats
Scale — we manage 1000+ experts, explore new countries and product development formats
Creating value: from recruitment to retention and monetization
Creating value: from recruitment to retention and monetization
Automation of processes through AI and chatbots
Automation of processes through AI and chatbots
Teams
Operations
Operations
directions
directions
at OBRIO
at OBRIO
Our Operations teams are more than support. We directly interact with product, analytics, AI, and marketing. This is a space where you will grow from a specialist into a systemic leader
Our Operations teams are more than support. We directly interact with product, analytics, AI, and
marketing. This is a space where
you will grow from a specialist into
a systemic leader
Teams
Our Operations teams are more than support. We directly interact with product, analytics, AI, and marketing
This is a space where you will grow from a specialist into
a systemic leader
Operations
directions
at OBRIO
Serhii Matvieiev
Chief Operating Officer
Serhii Matvieiev
Chief Operating Officer
#01
Customer
SupportGeneral and
billing support#02
Product
Management#03
Supply
Acquisition (search and
attraction of experts),
Quality Control,
expert training#04
Customer
SuccessWork with premium
users#01
Customer
SupportGeneral and
billing support#02
Product
Management#03
Supply
Acquisition (search and
attraction of experts),
Quality Control,
expert training#04
Customer
SuccessWork with premium
users#01
Customer
SupportGeneral and
billing support#02
Product
Management#03
Supply
Acquisition (search and
attraction of experts),
Quality Control,
expert training#04
Customer
SuccessWork with premium
users#01
Customer
SupportGeneral and
billing support#02
Product
Management#03
Supply
Acquisition (search and
attraction of experts),
Quality Control,
expert training#04
Customer
SuccessWork with premium
users
Serhii
Matvieiev
Chief Operating Officer
01
Introductory call with a recruiter
Interview with the hiring manager
Test assignment
Bar-raising with the COO
Job offer
02
03
04
05
Hiring process
in
one and a half weeks
one and a half weeks
Join the team
Join the team
01
Дзвінок-знайомство
з рекрутером
02
Співбесіда
з hiring-менеджером
03
Тестове завдання
04
Bar-raising
з CОO
05
Job offer
Team
operations
operations
team
team
Meet the
Meet the
Vladyslava Shapenko
Head of Support
Larysa Nishchenko
Head of Operations
Serhii Matvieiev
Chief Operations Officer
Diana Kalaida
Product Manager
Illia Merkulov
General Manager
Aiten Musaieva
Spiritual Manager
Vladyslava Shapenko
Head of Support
Larysa Nishchenko
Head of Operations
Serhii Matvieiev
Chief Operations Officer
Diana Kalaida
Product Manager
Illia Merkulov
General Manager
Aiten Musaieva
Spiritual Manager
Operations
Operations Team
We are responsible for the core of the product — we manage experts, service, support, and efficiency. Every decision we make affects the experience of 70+ million users and key business metrics
Scale — we manage 1000+ experts, explore new countries and product development formats
Automation of processes through AI and chatbots
Creating value: from recruitment to retentionand monetization
Standing with Ukraine
Hiring process
Join the team in
one and a half
weeks
01
Introductory call with a recruiter
02
Interview with the hiring manager
03
Test assignment
04
Bar-raising with the COO
05
Job offer
Team
operations
team
Meet the
Vladyslava Shapenko
Head of Support
Larysa Nishchenko
Head of Operations
Serhii Matvieiev
Chief Operations Officer
Diana Kalaida
Product Manager
Illia Merkulov
General Manager
Aiten Musaieva
Spiritual Manager
Experience
The best
choose OBRIO
The best
The best
choose OBRIO
Companies where our teammates
have worked
Why your
career
will grow with us